Frequently Asked
questions

What payment methods do you accept?

We accept payments by bank transfer, PayPal, Payoneer and major credit or debit cards. Invoices are payable within 30 days of the date of issue.

 

Why do you charge a minimum fee?

It allows us to pay full attention to your project, no matter how small it may be. A moderate minimum fee covers the time necessary to understand the context, request and view visual reference materials, do online research on the subject matter and terminology, ask queries about possible ambiguities in the text and implement the client’s answers.

 

Why do you only use linguists with at least 10 years of experience?

By trial and error, we determined that this is a necessary minimum for a linguist to be fully professional in their field and adopt a good writing style.

Of course, there are exceptions to this rule, but we now only work with and accept applications from translators and editors who have worked in the industry for at least 10 years.

 

Is your company ISO certified?

It used to be, but now we have higher standards. While ISO certificates provide a certain degree of confidence in a vendor’s work, they by no means guarantee quality in a particular project.

The translation industry’s most stringent standard, ISO 17100, views a person with no experience who just graduated with a translation degree as a fully qualified translator. The standard also allows translators to work into their non-native language and doesn’t require using QA software to find hard-to-spot mistakes.

 

How long will it take to translate my document?

A professional linguist can comfortably translate around 2,000 words or 8 pages per day. A general rule is that a translator must set their completed work aside and come back to it later to be able to see and fix any mistakes, inconsistencies, ambiguities, and other linguistic imperfections. If an editor is part of the process, he or she will also need time.

Some projects can’t wait — in this case, we speak with the client to understand and meet their needs and quality expectations.